For Our Patients
During the current COVID-19 pandemic, the Royal College of Dental Surgeons of Ontario has recommended that all non-emergency dental services be postponed to help to prevent the spread of the virus. So, what's an emergency? In dentistry, an emergency is a potentially...
What to Expect on your First Visit to Our Office
Please complete our New Patient Paperwork prior to arriving for your first appointment.
To help in the diagnosis and development of your treatment plan, please bring with you any recent radiographs (x-rays), a list of all current medications and any dental insurance information you may have.
Due to COVID-19 screening procedures, please do not enter the clinic until your precise appointment time.
Please wear your mask to your appointment. Masks are mandatory in our waiting room and common areas.
At your Consultation
Our clinical team will perform a comprehensive examination to determine the nature and extent of your periodontal condition. Dr. Fritz or Dr. Schuldt will then discuss treatment options with you and plan the best course of action for your individual case.
This appointment generally takes between 45 and 60 minutes and you should experience little, if any, discomfort.
Our treatment coordinators will work with you to fit the treatment into your busy life as seamlessly as possible.
With your permission, we will send a digital report of your visit with us to your general dentist and/or physician to keep your records complete.
After your Appointment
Dr. Fritz and Dr. Schuldt always leave ample time to answer questions you may have, but in the event that questions arise after you’ve gone home, you will always leave our office with a digital information package with answers to commonly asked questions and the direct contact information of Dr. Fritz and/or Dr. Schuldt.
Our website and Blog are a useful archive of information. Our blog will also link you to several informational videos and publications.
If you begin to experience any symptoms of COVID-19, including dry cough, shortness of breath, general aches and fatigue, fever, sore throat, loss of taste and smell, etc., please contact our office immediately to report these symptoms.
Appointments & Finances
Cancellation & Re-scheduling
Our goal is to provide exceptional and timely service to all of our patients. If you must make a change to your appointment, we encourage you to let us know at least two (2) business days (Monday-Friday) prior to your scheduled appointment to avoid a cancellation or re-scheduling penalty.
If you must make a change to your appointment that requires sedation, we encourage you to let us know at least one (1) week prior to your scheduled appointment with one of our Registered Nurses to avoid a penalty.
Should you need to re-schedule your upcoming appointment within a 2 business day window (1 week for appointments requiring sedation), we will ask that you pre-pay for your next appointment.
Should you need to cancel your upcoming appointment within a 2 business day window (1 week for appointments requiring sedation), you will be subject to a $400 cancellation fee in addition to needing to pre-pay for your next appointment.
Our goal is to provide you with the very best treatment at a reasonable cost. Our fees are often set below what is recommended by the current Ontario Dental Association Fee Guide for Periodontists.
All of our fees are openly explained in detail before any treatment is initiated. We do not accept assignment of your insurance benefits from your insurance provider. This simply means that while we submit all claims to your insurance company for you, our policy is to receive payment of fees from you at the time of your visit and your insurance payment will be sent directly to you.
Dental Insurance Plans
Our treatment coordination team will be glad to help you to submit your dental insurance claim. We are also happy to assist with insurance questionnairs and forms of all kinds.
Our treatment coordinators are experts in dental insurance and are available at any time to answer your specific questions.
Financing Your Treatment
We understand and are sympathetic to financial pressures, and so our treatment recommendations are always made to be conservative, whenever possible. We provide a number of financial options because we feel that finances should never be an obstacle to periodontal health.
We offer financial arrangements, including post-dated charges to your credit card, interest-free.
We accept Visa, MasterCard, debit, and cash. We do not accept cheques or e-transfer.
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How do I become a patient?
- Your dentist, hygienist or family doctor can refer you directly.
- You can refer yourself. A referral from your family dentist is not required.
- Some of our best patients come from our best patients! We welcome and encourage referrals from our loyal patients who have visited us in the past.
Is parking available?
Is it going to hurt?
We get asked this question a lot. So much so, that we performed a study to provide an evidence-based response to the question “Is this going to hurt?”. Results of the study, which were published in the Dentistry Journal, showed a positive correlation between anticipated pain and actual pain. The factors that influenced the amount of pain our patients felt after surgery were things like:
- anticipated pain (I think it’s going to hurt, therefore it is vs. I don’t think this will hurt so bad, therefore it isn’t)
- age (older individuals reported experiencing less pain)
- sedation during surgery (patients under sedation during their treatment reported less pain during recovery)
- the number of pain pills used during the recovery period (more pain pills, more pain, as expected).
To make your experience with us as comfortable as possible, we use a combination of topical and local anesthetics as well as intravenous sedation with one of our registered nurses, should you be interested in this avenue.
What's with the canoes Dr. Fritz?
The decision to pursue periodontal treatment and wellness is an important one and should be treated as such. Therefore, when deciding who to entrust your oral health care to, we have generated a series of questions that you should ask your dentist, periodontist or oral surgeon in advance of your treatment.
- How many of these procedures have you done before?
- What is your success rate of this procedure?
- What are the possible complications? And what will you do for me if these complications occur?
- What brand of implants do you use? Does the brand of implant matter?
- How long do you anticipate my healing time will be after this surgery?
- How will this procedure help me in the long term?
How can we help you?
Please call our office to speak to one of our team members.
No referral is necessary to make an appointment to see our clinical team and new patients are always welcomed.
Or please fill out our online Referral Form and a member of our team will reach out to you as soon as possible.
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FOR YOUR INFORMATION
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Please reach out to us to schedule an appointment with us. Unfortunately, we are not open to walk-ins.
165 Highway 20 W, Fonthill, Ontario, L0S 1E5
The Current Hours of our Office are:
Mon - Thurs: 8:00am - 4:30pm
Friday: 8:00am - 4:00pm