To ensure the health and safety of our community, we have instituted a few changes to your next appointment with us.
Some things that you can expect to experience include:
1. Patient Wellness Screening
Prior to your visit with us, you will be contacted by a member of our team either through text message, email, or phone (based on your preference). Here, we will ask you a series of questions about your recent exposure to the Coronavirus to assess your risk level and eligibility to visit our office.
Should you answer Yes to any of the Wellness Screening questions, we will work with you to reschedule your appointment.
2. “Contact-less” Appointments
We have made updates to several of our processes to limit our “touchpoints” to as few as possible. These changes include:
- Taking payment over the phone
- Digital forms, including patient medical history and surgical consent forms
- Booking appointments over the phone
- Digital information packages sent directly to your email
3. Patient Liaison
Upon arrival to your next appointment, we ask that you phone our office before entering. You will then be greeted by our patient liaison who will perform a Wellness Screening, which includes taking your temperature and oxygen status using a pulse oximeter.
Our patient liaison will instruct you on proper hand washing techniques and will give you a mask to don at all times while in the clinic.
The patient liaison will then bring you directly to your treatment operatory where you will be cared for by one of our clinical team members.
While this may mean a greater efficiency, it does mean one unfortunate thing… our Nespresso and teaBOT will not be available at this time. Trust us, we are as upset about this as you!